Refund Policy
At EMpowered for Growth, we want customers to feel confident in their purchase and satisfied with their learning experience.
Digital Products & Online Courses
Due to the immediate access and downloadable nature of our digital courses, refunds are generally not available once access has been granted.
Access is considered granted when any of the following occurs:
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login credentials issued
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course dashboard accessed and modules opened
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downloadable materials accessed
Your Right to Cancel
Where applicable under UK consumer law, you may have a right to cancel within 14 days unless you requested immediate access to the digital content and acknowledged that your cancellation rights end once supply begins.
By purchasing and accessing the course immediately, you agree to begin digital delivery straight away.
Refund Requests
We may consider refund requests in limited circumstances, including:
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duplicate payment
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technical failure preventing access which we cannot resolve
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accidental purchase reported promptly
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exceptional circumstances at our discretion
All requests must be submitted within 14 days of purchase to:
info@empoweredailearning.co.uk
Please include:
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full name
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purchase email
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date of purchase
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reason for request
We aim to respond within 3 business days.
Non-Refundable Situations
Refunds will normally not be issued where:
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course content has been substantially accessed or completed
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downloadable resources have been used
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dissatisfaction is based on personal preference
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failure to use the service after purchase
Chargebacks & Payment Disputes
Please contact us first so we can resolve issues quickly.
Fraudulent or abusive chargebacks after course access may be contested with evidence of access logs and purchase records.
EMpowered Refund Policy V1.0
Last updated: 15th March 2026